Frequently Asked Questions
On Campus

Last Updated on: April 17, 2026

General Questions

Click here for your Program Director and Program advisor’s contact information.

Click here to see the current Academic Schedule

  • Go to https://tfs.janeapp.com/ 
  • create an account with either personal or TFS email,
  • then choose a time slot to meet their counsellor through Zoom.

Check out the Mental Health Support page for more. 

Student Finance

 You have three options to provide payments:
 
  1. You can authorize automatic payments on a credit card.  
  1. You can provide a series of post-dated cheques, each one dated for the first of the month according to the above schedule.  The cheques should be made payable to Toronto film school  
  1. You can give Student Finance a completed Pre-Authorized Payment Form and a void cheque. This form authorizes the Institute to withdraw funds from your bank account on the first of the month.

Forms can be requested to student finance:  [email protected]

You can request your receipt or statement of account by contacting student finance at [email protected]

Login to your OSAP and review your Message Centre to see updates on your file. You will find out if there are any errors or if the Ministry requires any additional information from you before they can process your loan. Your status will be updated throughout the assessment process.

As per Ministry regulations, any tuition or fee refund will be returned to the National Student Loans Service Centre.

IT Department

New students who don’t have login info, please contact to your Program Advisor.

For any technical related questions please click here.

Check your Student Orientation to help you learn about Zoom software, MyTFS, and the Microsoft Office Suite of products you have for free.